Ventus
  • 09-Jan-2019 (AKST)
  • Norwalk, CT, USA
  • Full Time

Who we are:

Located in Norwalk, Ct., Ventus Wireless has a collaborative, dynamic, fast paced environment that offers a wide range of learning and career opportunities. We are an industry leader in IT networking innovations, developing wireless and fixed line solutions for an array of business connectivity applications.

About the role:

Work within a dynamic team environment, providing professional, accurate and timely communications to customers.  The Technical Support Specialist provides high-level phone and e-mail support by offering immediate and lasting solutions to issues and requests, while ensuring a consistently positive customer experience. 

What you'll do:

  • Identify, troubleshoot and resolve critical customer issues across various, client-specific WAN topologies.
  • Provide outstanding verbal and written customer service
  • Retain ownership of all issues/requests assigned until closure with customer agreement
  • Identify and document recurring issues and present solutions to management
  • Facilitate an effective partnership between company, customer, and carrier
  • Suggest/implement new processes to improve the customer experience

 

What you need:

Three or more years of WAN/LAN Help Desk/Call Center experience. A strong knowledge of IP Addressing, and WAN/LAN troubleshooting. Working knowledge of Cisco routers and switches.  Knowledge of network troubleshooting in a Linux/Unix environment is beneficial.  Outstanding organizational, customer service and communication skills.  Network+ certification, Cisco CCNA certification or Telco/Cable network operations is a plus. The desire to exceed expectations in a growing, dynamic, and challenging industry.

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.

Ventus
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