Ventus
  • 05-Nov-2019 to Until Filled (AKST)
  • Norwalk, CT, USA
  • Full Time

Who we are:

Located in Norwalk, Ct., Ventus Wireless has a collaborative, dynamic, fast paced environment that offers a wide range of learning and career opportunities. We are an industry leader in IT networking innovations, developing wireless and fixed line solutions for an array of business connectivity applications.

 About the role:

The Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience. 

 What you'll do:

  • Utilize proprietary software to run diagnostic tests in support of field service technicians at various customers.
  • Efficiently guide field service technicians through the installation of Cellular modems
  • Document the results of diagnostics and installations.
  • This role takes place in a fast-paced, phone and e-mail support environment.
  • Coordinate with Technical Support level 1 and 2 staff to escalate issues as needed.
  • Other duties may be assigned at the discretion of management.

 What you need

  • The ability to remain courteous and professional in a high call volume environment
  • Excellent written and verbal communication skills required.
  • Ability to adapt to shifting priorities and resources.
  • Attention to detail and efficiency.
  • Team Player with solid organization skills.
  • Call Center and/or Customer Service experience required
  • High School Diploma or Equivalent.

 

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.

Ventus
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